Last updated: March 1, 2024

Expo Digital SCM B.V. understands that you care about how your personal information is used and shared, and we take your privacy seriously. Please read the following to learn more about our privacy practices. 

By using or accessing the Services in any way, you acknowledge that you accept the practices and policies described in this Privacy Policy and that we will collect, use and share your information in the following ways. Your use of the ExpoBazaar Services is subject to certain Terms of Use and this Privacy Policy. Any terms we use without defining them in this Policy have the definitions given to them in the Terms of Use. 

What does this Privacy Policy cover? 

This Privacy Policy applies to the ExpoBazaar website, and all other websites, applications, widgets, products, services and other offerings (collectively, the “Services”) owned and operated by Expo Digital SCM B.V. and our affiliates and subsidiaries (collectively “ExpoBazaar”) that link to this Privacy Policy. This Policy covers our treatment of the personal information we collect by using our Services. Expo Digital SCM B.V., Randweg 155, 1422 ND Uithoorn, Netherlands is the controller of the personal information collected in connection with the use of all ExpoBazaar services.

What information does ExpoBazaar collect? 

We collect information about your use of our services. We also collect various types of personal information, as explained in more detail below. How do we protect your information? We protect your information by using Secure Sockets Layer (SSL) software that encrypts the information you submit through the website. 

Information that you provide to us: 

We receive and store any information you knowingly provide to us. We collect personal information from you when you communicate with us, such as when you request information about our services, contact our support team, apply for a job or register for our newsletter. 

How does ExpoBazaar use the personal information it collects? 

We use the information we collect about you for various business purposes as described below.

● To provide you with our Services

● Enter into a contract with you

● Allow you to set up a user account and profile

● Fulfill your requests for products and services

● Enable you to create and share content with others

● Communicate with you about your account and updates to our Services

● Determine your order or account limits

● Process requests, transactions and payments

● Enable you to register for events

● Facilitate communications between you and other users

● For our legitimate business interests

● Analyze how you use the Services

● Understand user interest and engagement with the Services

● Undertake marketing or sales activities

● Provide customized content, offers or Services, including marketing content via email, postal mail, social media, SMS or other channels, subject to applicable laws

● Research and develop services

● Improve and streamline our Services

● Verify your identity and prevent fraud

● Detect security incidents; protect against malicious, deceptive, fraudulent or illegal activities

● Ensure quality control

● Debugging to identify and fix errors

● Enforce our terms and policies

● Audits or other compliance activities

● To comply with our legal obligations

We retain and use your information in connection with potential legal claims and for compliance, regulatory and audit purposes. For example, we retain information when we are required to do so by law, or if we are compelled to do so by a court order or regulatory authority. Also, where you exercise applicable legal rights and need to access, amend or delete your personal information, we may request identification and verification documents from you to confirm your identity. With your consent, ExpoBazaar may collect and use personal information based on your consent. You can withdraw your consent at any time (either directly through our Services or by contacting us at info@expobazaar.com), but please note that you may not be able to use a service or feature that requires personal information must be collected or used. In exceptional cases, we may further process your personal information to protect your vital interests or as otherwise required for the public interest.

Will ExpoBazaar share personal information it receives? 

We do not rent or sell your personal information in personally identifiable form to anyone. What are my privacy rights and choices? You can always choose not to disclose information to us, but please note that some information may be necessary to register with us, use our Services, or take advantage of some of our features.

Unsubscribe from communications:

If you no longer wish to receive electronic communications from us, click the unsubscribe link at the bottom of the email or follow the unsubscribe instructions in other communication channels. 

Please note: You may still receive transactional emails from us. We process requests to be placed on the do-not-mail and do-not-call lists as required by applicable law. 

Will ExpoBazaar change this privacy policy? 

We are constantly trying to improve our services, so we may need to change this privacy policy from time to time, but we will notify you of any material changes by posting a notice on the website https://expobazaar.com/, sending you an email, and /or in some other way. By using the Services after any changes to the Privacy Policy are posted, you agree to the new Privacy Policy. 

Although we strive to deliver products on time and in perfect condition, there may be unforeseen circumstances beyond our control. We have a simple, clear and transparent returns and refunds policy to make the process hassle-free for you. We accept returns and on a case-by-case basis that qualify for an "Eligible Return or Damaged Product Refund".

Expo Digital SCM B.V. considers a product(s) as eligible under the following

conditions:
• The product has been damaged in transit, i.e. broken, scratched, dented and/or unfit for its original intended use upon arrival.

• If the product is damaged upon arrival, it is unused and in its original packaging.

• The product has not been altered, colored, resized or deformed in any way after delivery.

• The return/refund request is submitted within 7 days of delivery.

• The proof of purchase or receipt is enclosed with the return shipment.

• Photos/videos of the damaged product upon arrival or unpacking have been submitted.

Exclusions The following products are not eligible for returns:

• Discounted items and/or purchases made during a sale or via a promotional code cannot be returned, but will be refunded in the event of damage.

• All purchases made online are non-returnable but will be refunded in the event of damage.

• All purchases made through Request For Quotation are non-returnable but will be refunded in the event of damage.

• Items used

• Custom products

• Gift vouchers

• Items marked "Non-Returnable" (including pillows, blankets, bedding, linens, samples etc.)

Partial returns and refunds:

If one or more items arrive damaged or are incorrect in a multi-item shipping package, Expo Digital SCM B.V. provides a refund equal to the value of the damaged/incorrect item(s) if it qualifies for a qualifying return or damaged product refund.

Incorrect Shipping Packages

If you receive an incorrect shipping package, ExpoBazaar will replace it with the original shipping package ordered, as long as it qualifies for an eligible return or damaged product.

Refund Cancellations

• You can request cancellation of an order within 48 hours of placing an order.

• You may submit a cancellation request through the buyer's account. 

Shipping

Shipping and handling charges for authorized returns and refunds will be borne by Expo Digital SCM B.V.

Refunds 

Refund requests for items that do not meet the definition of Eligible Return or Damaged Product are at the sole discretion of ExpoBazaar. Shipping costs on orders are non-refundable. Submit a refund request from the buyer's account. 

Resolution 

We attempt to resolve all refunds/cancellations/returns within 7 business days. However, in certain cases, it may take longer.